Terms & conditions

• Trips booked through this website, by phone, text or WhatsApp are booked services under the Point to Point Transport (Taxis and Hire Vehicles) Act 2016 (NSW).
• Your fare is quoted and agreed before the trip starts, as required for booked services.
• The quote shows the NSW Government passenger service levy ($1.32), tolls for your chosen route, airport charges where they apply, and GST.
• Once confirmed, the price stays the same for the booked route, car and time. Changes only apply if you ask for extra stops, a different route, or waiting beyond the free allowance, as explained below.
• An itemised confirmation and receipt is emailed to you after booking.

All chauffeur prices are plus 10% GST, motorway tolls (highest-toll motorway route recommended), a $10 booking fee and the NSW Government levy. Chauffeur bookings are paid upfront by card — no payment in the car.

• Lexus sedan, Toyota Camry: $4.20/km. Lexus SUV: $4.50/km.
• Audi Q7, Audi A8, Kia Carnival: $4.60/km.
• Mercedes V-Class van (3–4 people + 4–6 check-in bags): $5.80/km.
• Mercedes Sprinter van (5–8 people + luggage): $12 flag fall + $8.20/km.
• BMW 7 Series / BMW X7: $240/hr. BMW i7: $275/hr. Mercedes S-Class: $260/hr. 3 hour minimum each.
• Mercedes S-Class must be booked at least 7 days before the trip.
• Minimum fare for any per-km chauffeur trip: $80 + GST + tolls + $10 booking fee + levy.
• Baby seats: $20 each + GST.
• Waiting time: first 15 minutes free after the booked time (e.g. booked 7:00, waiting starts 7:15), then $2.50 per minute.
• Christmas Eve and Christmas Day chauffeur rates are double. New Year evening/night runs from 6 PM on 31 December to 6 AM on 1 January; double rates apply once, not twice.
• Pickups from Homebush or Sydney Olympic Park: all chauffeur rates are double, minimum $200 for Lexus sedan or SUV; other cars by phone or email only.
• Mid-November to 2 January: please call or email to check availability.
• Trips outside Sydney and whole-day bookings: call 1300 512 424 or email bookings@sydneysilvertaxicabs.com to discuss.
• Meet and greet with name sign on airport and hotel pickups. Refreshments on request.

You can cancel free of charge up to 2 hours before your pickup time by calling 1300 512 424 or replying to your booking text. Cancellations within 2 hours, or when the driver has already arrived, may be charged the booking fee plus any airport parking already paid. Refunds go back to the card used.

Airport to or from the Sydney CBD:

• Domestic — sedan $81.50, Maxi/SUV $94.50
• International — sedan $86.50, Maxi/SUV $104.50

Child seats (baby capsule $15, baby seat $10.00, booster $5), extra luggage, the booking fee and the government levy are added on top.

Some pickup times need a driver reserved outside normal hours, so a tariff is added to the fare for those trips. The tariff is shown in your quote before you book, and these trips are paid upfront by card.

Midnight tariff (12:00 AM – 4:30 AM)

Pickups from midnight to 4:30 AM carry a $10.00 night driver changeover charge on top of the fare, with a minimum lump-sum fare of $85.00 (for example a $50, $60 or $70 trip becomes $85). This covers reserving a night driver for your booking. The tariff applies to the pickup time you choose (for airport pickups, your flight's landing time), and is included in the price range shown by the fare estimate and in the booking form total.

Afternoon (2:00 PM – 4:00 PM)

No extra charge applies to afternoon pickups.

Outside these times no tariff applies. Bookings under $50 are not accepted online unless paying by Cabcharge or TTSS — for short local trips, please hail a taxi on the street or at a rank.

• Pickups from Homebush or Sydney Olympic Park have a minimum fare of $150 (sedan); larger vehicles have higher minimums.
• A $50 refundable reserve applies to Sydney Olympic Park pickups if you do not save your card ($20 elsewhere).
• From 1 December to 2 January (busy season), a $100 refundable reserve applies to every booking.
• During events, road closures may mean pickup on Hill Road or Australia Avenue; your driver will contact you. Event fares can vary with closures and waiting.

These rules apply to Taxi, Chauffeur and Parcel bookings, using Sydney pickup time.

Christmas Day (25 December), Melbourne Cup (the first Tuesday in November), and Easter (Good Friday through Easter Monday) have a $150 minimum fare. Higher vehicle fares and existing Chauffeur minimums still apply.

New Year's Eve from 6 PM on 31 December has a $150 fare minimum. After the fireworks, from 12 AM to 6 AM on 1 January, the ordinary fare is doubled once (minimum $150) and must be paid upfront with at least 1 hour notice. Existing Chauffeur double rates are not doubled again.

Busy Friday and Saturday nights (until 18 December): "Ready now" is unavailable and pickups need at least 30 minutes notice.

Every pickup from 1 December through 2 January, and each special-event booking above, requires a $100 refundable trip reserve even when you save your card. Outside those periods, a saved card means no reserve; without a saved card, the reserve is $50 for Sydney Olympic Park pickups or $20 elsewhere. Reserves do not stack: only the highest applicable amount is collected.

The reserve is a refundable payment, not a temporary card authorisation or an extra fare. Fare, online service fee, reserve and total charged are shown separately before payment. The 10% online service fee applies to fare only, never the reserve.

We explain any additional waiting, delay or driver incentive and obtain your approval before using reserve funds or charging a saved card. The unused reserve is refunded to the original card after trip review. The separate Cabcharge / TTSS 50% car hold retains its existing refund terms.

During events at Sydney Olympic Park, road closures may require pickup on Hill Road or Australia Avenue, whichever is open. Your driver will contact you to agree on the pickup point; neither road is guaranteed open.

• Baby capsule (0–12 months): $15.00 each.
• Baby seat (1–4 years): $10.00 each.
• Booster seat (4+ years): $5.00 each.
• Up to four seats can be requested in any mix; the price is added to your fare.

Every extra stop on the way costs $5 — one stop $5, two stops $10, three stops $15. The final drop-off is not a stop.

The diversion itself is priced on the per-km rate of the car you booked (sedan, SUV, Kia Maxi or HiAce minibus), plus the travel time and every toll on the way through your stops. We quote the longest distance and the highest tolls of the possible routes, and the driver takes the best route.

Trips with extra stops are paid upfront by card. If you finish the trip early at one of your stops, the fare already paid covers the trip as booked.

Waiting and idle time in heavy traffic is charged at $0.80 per minute. Every quote already includes a 15-minute traffic allowance on top of the live travel time, at peak and off-peak alike.

Online booking service fee: when you pay the full fare online at booking, a 10% online booking service fee covering the cost of running our booking system is added to the quoted fare and shown in the total before you pay. Paying the driver in the taxi carries no such fee.

Airport pickups are priced for the expected traffic at your flight's landing time. If your flight lands later than booked and the pickup moves into heavier traffic, the fare is re-priced for the actual pickup time on the route you chose.

Before you pay, we ask whether you allow us to securely save your card. If the fare changes after the trip (accident delays, detours, a change of direction, extra stops, extra tolls or extra waiting), the office reviews the driver's report and sends you a text and/or email showing the difference and the reason. We only charge your saved card after you approve it.

The applicable refundable reserve is shown separately at payment, as explained under Holiday fares & refundable reserves. It is refunded after trip review or used toward a fare difference only after your approval. Any uncovered balance requires a separate payment.

Traffic delays after pickup (accidents, road closures or heavy congestion) that go past the traffic allowance already in your quote are charged at $0.80 per minute, plus any extra tolls if the driver has to take a different road.

If traffic turns out lighter than quoted, the booked price stays the same. The booked fare is the minimum fare, and no partial refund is given.

A booking fee of $2.50 is added to every fare.

A NSW Government passenger service levy of $1.32 is added to every fare. Read about the levy at Point to Point NSW.

Motorway, tunnel and bridge tolls on your route are charged at the published price. Airport pickups include the Sydney Airport pickup toll of $5.92 for both Domestic and International terminals. You can check current toll prices here:

• Service NSW — toll road prices
• Sydney Airport — taxi pickup charges
• Linkt — Sydney motorways and tunnels

A cleaning fee of $120 to $200 applies depending on the mess created in the vehicle — for example spilt drinks or liquid, food, or vomit. Riders must hold and look after any beverage at all times; a spill through negligence is charged at a minimum of $120.

Fragile items must be mentioned to the driver before loading and must carry a "Fragile" sticker. We cannot accept responsibility for damage to fragile items that were not declared and labelled.

Parcel deliveries are priced as a normal taxi trip for the car the item needs (distance, traffic time, tolls, booking fee and levy) plus a $20 handling fee ($50 for cigarettes, tobacco, drinks or breakable items), all paid upfront. Saving your card is optional; otherwise the applicable refundable reserve is collected. Any parking fee or extra requires your approval before payment or use of the reserve.

The sender must describe the items, give their number and size, upload a photo, and give the pickup contact's name and mobile and the receiver's name, mobile and address. The sender is texted a private pickup QR code and the receiver a private delivery QR code. The driver scans the sender's code at pickup and the receiver's code on hand-over, which records the times and tells the sender, receiver and our office. Items are only handed to the named receiver.

We carry every item with care, but we do not provide insurance cover for goods in transit. The sender must insure valuable items (jewellery, electronics and similar) themselves. Items must be securely packed; fragile items must be labelled. Grocery pickups are for orders already paid for and packed by the store (we do not shop), with a $50 minimum charge. Food must be packed and sealed by the sender, who stays responsible for its temperature and food safety. Medical, chilled or blood-bank items must be packed by the sender in a suitable cooler.

Forgotten items for a flight (passports, baby seats, phones) are delivered on the fastest available route, including tolls, priced upfront for the expected traffic. We plan to arrive before check-in closes but cannot guarantee it against accidents or road closures.

We do not carry cash, illegal goods, weapons, drugs, or dangerous or flammable goods. Pets must travel in a secure cage. Guide and assistance dogs always travel free with their handler as a normal passenger trip, with no handling fee.